Money-back guarantee

The bux money guarantee is there to protect customers in the unlikely event that something goes wrong.

If you notice any problem with a payment, transfer or mobile top up then contact bux customer support immediately.

To get in touch go to the bux app, simply tap on the hamburger menu on the bottom right of the screen. Then, tap on ‘Support’ and the bux chat support screen will appear. Enter your details and tap ‘Initiate Chat’.

You can also contact us through our website – – where we have live chat available on every page.

bux’s friendly support staff will be there to log your issue. Once an issue is logged, it will be investigated. Once we know what went wrong we will fix the issue or credit your account. For more information please refer to our Fund Reversal Policy.